| EXPERIENCE |
|---|
|
Fontainebleau, (Miami Beach, Fl.) |
|
Guest Service Attendent |
|
NOV 2009 to present |
|
- Respond to guest request
- Responsible for providing courteous and competent services to ensure all hotel guest request deliveries are provided in a timely and efficient manner.
- Provide satisfaction to all guest
|
|
Four Points by Sheraton Hotel, (Miami Beach, Fl.) |
|
Recreation Assistant Executive Manager |
|
Feb 2010 to Mar 2011 to present |
|
- Establishes, implements, and monitors department objectives, standards, guidelines and other administrative processes.
- Resolve customer concerns and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines.
- Monitor inventory levels to ensure proper controls are in place.
- Take all necessary precautions to maintain a safe environment and make intelligent decisions regarding the Pool Deck.
- Responsible for monitoring and observing pool area operations on a daily basis.
|
|
Stream Global Inc., (Santo Domingo, DR) |
|
Customer Service Representative |
|
Jun 2006 to Jan 2010 |
|
- Handled inbound call from DirectTV Customers
- Analyze customer's account
- Handle billing problems
- Provide customer satisfaction
|
|
Rococo Investement., (Santo Domingo, DR) |
|
Telemarketing agent |
|
Feb 2006 to Sep 2006 |
|
- Make outbound call to TXU customers
- Enroll them to the Commerce Energy electrical program
- Enroll them to the Commerce Energy natural gas program
|
|
America best Worlwide (Santo Domingo, DR) |
|
Telemarketing and Customer Service agent |
|
Jan 2006 to Feb 2006 |
|
- Make outbound call to Secure Health Pharmacy customers
- Handled inbound call from Secure Health Pharmacy customers
- Handled billing and medication shipment problems
- Make outbound call for different loan company
|
|
Collegio Eben Ezer de Los Guaricanos (Santo Domingo, DR) |
|
English Teacher / Computer lab Coordinator |
|
Sep 2005 to Jan 2006 |
|
- Assists student and faculty/staff users regarding the use of supported software applications and hardware.
- Assist departmental staff regarding office computer use/problems.
- Coordinate and/or perform software installations, diagnostics, and repairs.
|
|
Sunshine Institute(Haiti) |
|
computer Instructor / Computer lab Coordinator |
|
2004 - |
|
- Instructor of the basics Microsoft software programms
- Assists student and faculty/staff users regarding the use of supported software applications and hardware.
- Assist departmental staff regarding office computer use/problems.
- Coordinate and/or perform software installations, diagnostics, and repairs.
|
